Billing FAQ

When you register or are admitted to the hospital, you will be asked for your insurance information and to sign an authorization to bill your insurance. It is our policy to collect any estimated self-pay balances or co-pays upon admission. This begins the billing process. We will file all hospital-related medical claims with your insurance. Because insurance coverage varies, we automatically bill your claim for the full amount. You will receive a bill for any outstanding balance.

If you have a managed-care plan, you may need prior authorization or pre-certification for treatment. Please discuss this in advance with your physician and contact your insurance company to ensure treatment coverage. In some cases, managed-care plans will not pay for hospital costs if patients do not pre-certify before coming to the hospital. Our filing of claims with your insurance company does not guarantee coverage.

During your visit to the hospital, you may experience a variety of tests, procedures and services. Many of these services are performed by health-care providers who work in the hospital but bill for their services separately. After your visit, you may receive bills from several different health-care providers, such as your anesthesiologist, radiologist, pathologist, ER physician and your physician.

If you have questions about your bill, call the business office Monday through Friday during regular business hours, or follow this link to contact us online. Your questions, comments or requests for more information are always welcome.

General Questions