Release of Information/Billing Frequently Asked Questions
Q: Who can I call for questions about my bill?
Central Billing Office 682-236-1600 or 1-800-715-7210
Q: How do I request copies of billing records?
Q: How can I get a copy of my medical records?
Many records are available through MyChart at www.mychart.texashealth.org. If additional records are requested an authorization is required.
Options to obtain records:
- • Download the paper authorization from the hospital website at texashealthsouthlake.com and return by fax to 512-551-0647.
- • Go online to the website below and electronically complete an authorization: Be sure to put Texas Health Southlake as the location https://medrelease.healthmark-group.com/360
Q: How can I check the status of my medical record request?
HealthMark Group, LLC
325 N. St. Paul Street, Ste 1650
Dallas, TX 75201
Q: My doctor need my records urgently, how can he or she get them?
Call 214-347-4012 or ask your physician to send a request on letterhead to fax number 512-551-0647.
Q: Can medical records be faxed to me?
No, due to the confidentiality of the records we are not able to fax records to patients.
Q: Can I access my medical records over the Internet?
Yes, go online to https://medrelease.healthmark-group.com/360. The website will provide instructions on how to fill out an authorization and have records available to you electronically.
Q: Can my Physician access my medical records via the Internet?
Yes. Physicians on staff at Texas Health Southlake can gain access to your medical records using our CareGate Physician Portal.