Patient Satisfaction & Resolution
At Texas Health Harris Methodist Hospital Southlake, our priority is our patients – 94% said this is the best health care experience they’ve ever had. We have a low patient-to-nurse ratio (usually 3-to-1) of seasoned, experienced staff who are passionate about patient care. This section is dedicated to providing patients with all the tools they will need to facilitate their visit, from registration forms to frequently asked questions.
The satisfaction of our patients and visitors is important to us. If you have a concern or question you may speak with your nurse or department manager at any time.
Should you have further concerns about patient rights, safety, or any other complaints or grievances, please contact Administration at 817-748-8700. You may submit a grievance without retaliation.
If you are not satisfied with resolution, you have the right to contact:
- Health Facility Compliance Group/MC 1979
- Texas Department of State Health Services
- 1100 West 49th Street
- Austin, TX 78756
In addition, if not satisfied with resolution, you have the right to contact:
- Office of Quality Monitoring
- The Joint Commission
- One Renaissance Boulevard
- Oakbrook Terrace, IL 60181
Texas Health Harris Methodist Hospital Southlake is a joint venture between its physicians and its partners.
Texas Health Harris Methodist Hospital Southlake has earned the Joint Commission’s Gold Seal of Approval, and is proud to acknowledge that our staff achieved 100% compliance with the National Patient Safety Goals. This is a reflection of our commitment to excellence in patient care.
Notice of Physician Financial Interest
You have been referred to Texas Health Harris Methodist Hospital Southlake (the “HOSPITAL”). You are hereby informed that your physician may hold or holds a financial interest in the Hospital. You have the option, at your discretion, to use an alternative health care facility. A list of the physicians who hold financial interests in the Hospital is available to you upon request.