From Joint Camp which answered questions that I wouldn't have even thought to ask and then to discharge, I couldn't have asked for a better experience with my double knee surgery. The attentive care and great food made me feel like I was in a very nice hotel. The staff, from the person I saw in the morning to the ones who spent the nights with me were wonderful! They came in with a smile and met my every need from doing everything possible to make me comfortable to encouraging me with my physical therapy. By the time I left, I felt like I had met new friends. They were the best! - J.O. via Facebook
Having recently had double knee replacement, this was my first and only hospital experience. But from the onset, beginning with my pre-op tests, through the admission process, to pre-op (and my pre-op nurse, Pat, who was incredibly fantastic!!), to my surgeon and anesthesiologist (I couldn't have had better!!!), to my post-care nurses (Danielle, Natalie, Janice, Anabelle, Andrea, Rose and others - ALL of them fantastic, with caring, servant hearts, who just didn't "perform thier duties well professionally", but who truly CARED about me personally), to the techs (Heather, Limi and others, who helped me tremendously), and the Physical Therapists (Holley and Sharon, both who bravely handled my 6'7" frame with the delicacy of someone handling fine china, to get me up and going/walking, instilling confidence in me that I could do this!), and the foods services personnel, who provided me with meals fit for a 5-Star restaurant, everyone knocked it out of the ballpark every single time! I'm convinced that I couldn't have been more blessed and pleased by the care I received! I would recommend Texas Health Harris Methodist Southlake to anyone! - K.M. via Facebook
They made my knee surgery so easy. They answered all of questions (there were many). Got me in and out in just over 24 hours. Letting me rest and recuperate in my own bed. I am left with only one question, are you all always so helpful and friendly? - M.F. via Facebook
My 16 year old daughter had ear reconstruction surgery by Dr. Owens yesterday and the entire experience was wonderful! The nursing staff were so kind, compassionate, and professional. We would definitely recommend this facility if you're questioning where to have your procedure. Thank you!! - J.M. via Facebook
Dr. Mary Brian and Dr. Vishnu Ramalla are the best of the best doctors anyone could ask for. They pay attention to even the smallest details, with a caring, nurturing attitude. I highly recommend the hospital and awesome staff here. - B.Z. via Facebook
I had surgery yesterday and it couldn't have went any better. All of the staff from front desk, registration, all the nurses and doctors were friendly and informative. Kept my family informed and very comfortable in the family waiting room. Very clean facility! - M.Y. via Facebook
The staff here are wonderful. Not only are they experts in the field, they are also friendly and very supportive. The care here is excellent. My husband is doing double knee surgery here. The facilities are clean, spacious and up to date. I am also grateful for the amenities offered to the family of the patient. - K.H. via Facebook
I had foot surgery done there six years ago and my wife had foot surgery done two weeks ago. Everything about this place is five stars. Everything. Right up to the free snaks, beverages and sandwiches offered to the visitors in the surgical waiting room. It's clean, well run and the personnel are professional, courteous and helpful. There are precious few hospitals run like this one. - J.L. via Facebook
I went in for a milo ct on my lower back yesterday. Everyone made sure I knew what was going on and did their best to keep me relaxed and comfortable. I will be having surgery shortly and know I am under the care of some great people. Definitely recommend this facility to anyone who falls in the criteria. - M.D. via Facebook
I've been in this facility many times and highly recommend it to anyone in need. The staff is very professional and courteous. The hospital is clean and very inviting. The doctors are highly skilled and take as much with you as needed. They listen and want to get you well. - via Facebook
Dear Texas Health Southlake Team,
I would like to express my gratitude for the exceptional care I recently received at your facility. Although I am unable to recall the names of all the individuals who shared in my care, I do wish to acknowledge each of them for the service they performed. Will you please share my thanks with those who cared for me?
On December 6th, Dr. Kerry Neal performed a routine hysterectomy and I was taken to recovery. However, while in PACU, I developed an internal bleed and quickly became unstable, requiring my rapid return to the OR to control the hemorrhage, 4 units of blood and an extended hospitalization.
I am a registered nurse and have devoted my career to surgery. I understand the perioperative world, yet going through this life-threatening experience as a patient has given me new perspective and appreciation.Although I fully understood the risks as a professional (and a patient), like most everyone I suppose, I never believed I’d be that rare person with complications. It was truly surreal and frightening.
When crisis like this occurs, especially in a short stay hospital, every person has a vital role to perform, quickly and proficiently and in concert with other team members. Each department and each person contributes to the outcomes of the day. Your staff were on top of their game when I needed them and I am grateful.
Many, many thanks to the PACU staff who recognized I was in trouble and quickly acted; for the OR team who rapidly turned over the room and rushed me back; for my steady surgeons, Dr. Neal and Dr. Cowan; Dr. Scott who balanced my life in his hands; for the floor staff who cared for me patiently when my veins refused to cooperate; everyone from registration and PAT to housekeeping who shared in my experience, thank you.
Also, thanks to the nurse who brought my husband back to see me in PACU while the OR prepped for my return. I don’t remember much as I was in and out of consciousness, but I recall being very concerned for him and asking repeatedly to see him. The moment he kissed my face and I was aware that he was beside me was profound and I was no longer anxious or afraid. It was a very human moment that I will never forget. It’s strange how that one moment is for me the most significant of my entire experience.
Therefore, please let me take this opportunity to share how very grateful I am for the excellent healthcare service your staff provided me with the full understanding of the “behind the scenes” vigilance, preparation, on-going training and teamwork that created the seamless and positive experience that I had. You are all truly Healthcare Heroes!
Julie Norris Witt, RN, CNOR
I was in there the other day and had a very easy trip thanks to you guys. I came in and got in the zero gravity chair and the rest is history. I just stayed there and it worked great incase anybody else asks you, horizontal no headache no nothing. I was up the next day moving around. You guys have no idea how personable you are and how friendly you guys are. I just can’t wait to get the survey to fill it out so I can let everybody know what I think about your ability to help a patient and make them feel really good. Thanks to everybody there, let them all know how much I appreciate them.Robert House
The ER was the best ER experience I've ever had with my two boys. This was our first time here and should there be a next emergency we WILL always go to THHMH - Southlake. They changed the standards of what ER is and raised the bar."
Your staff is marvelous! Probably the best care I’ve ever had.
To an incredible staff: Surgery may be routine to you since it's your specialty day in and day out. A mastectomy for me, if far from routine however! You made me feel comfortable and confident and I'm so grateful. Each person was kind and professional and helped my husband and me get through it all. You went above and beyond when you came to our room with a cake for our 33rd anniversary. Wow! I still cry now when I think of your thoughtfulness. Our anniversary just happened to fall on the surgery date and getting rid of the cancer was the most important thing, so we set it. My husband couldn't even talk when you came in our room. Your kindness to us, even as strangers, will always be remembered. Saying "Thank You" falls so short of just how much this meant to us. The bundt cake is the best we ever tasted too! Thank you for treating us any way but routine. God bless you in your work of serving others. - Sharon Washburn
Ms. Bernard, I wanted to take this opportunity to extend my sincere appreciation to several of your staff members for making my short stay at the hospital this past Friday a pleasant one. I was a career Navy fighter pilot who has had 6 spine operations from the high-G flying we did. It hasn't been fun, but I wouldn't trade a day of serving my country as I was able to do. I had a myelogram Friday performed by Dr. Richard Suhler and assisted by Alayna Chambors, RN. I can't begin to explain how thorough they both were in explaining what they would be doing, how long it would take and post-procedure do's and don'ts. Their professionalism was flat outstanding. Following the procedure I was further assisted by Joseph Martinez (RT) and Mindy Stewart, RN, in the recovery room. Again, it was an enjoyable experience to meet these fine people and watch them perform their work in a superior fashion. Needless to say, you are a very fortunate administrator! Thanks so much for an enjoyable, if short, stay. I appreciate all that was done for me and please pass along my thanks to these 4 very special professionals!
Everyone was wonderful and made my anxious experience calming…knowing I was in great hands.
This is the highest level of medical care and customer service we have ever received.
There is no doubt in my mind you have the THE BEST staff and facility out there.
I have had 3 or more injections…and have always been very well cared for. My daughter had surgery and the entire staff was compassionate, professional and excelled by every expectation. Funny, while under the influence of anesthesia, I thought I was in a soap opera, everyone is so attractive and beautiful!!
Thank you for making this year full of surgeries (3) much easier. Each time I went under & woke up, I did this with no nervousness or fear because I knew I was in excellent hands. Thank you for making conquering cancer a true accomplishment. I hope that everyone has a wonderful Christmas and God bless all of you. You have been a blessing to our lives.
I did not want to leave your facility. I was very impressed with all of your staff and I have 2 family members who will be having procedures done and I strongly recommended your facility.
Hard to Improve on Perfection. This facility should be the standard for medical facilities everywhere- so proficient.
First class facility…even though my surgery was elective, I felt as if I was the only patient being cared for and that my life was dependent on my procedure.
Staff was very friendly, always smiling…not grumpy. You need smiles when you’re going to have any surgery!
I could not have had better care. Wish all hospitals were like yours. The nurses were outstanding.
(Would you recommend our facility?) Of course I have and continually tell people. I compare you to a 5 Star Hotel! I have had 3 surgeries there. Each experience was great- two in-hospital stays and one day surgery.
Great staff and facility. Would highly recommend Harris Methodist Southlake!
I am almost 67 years old and have had several surgeries and hospital admits. I can truthfully say that at this hospital I encountered the best, most compassionate, thorough and competent care I have ever received. I was extremely impressed.
I am very happy with the care I received. This is my seventh surgery at Texas Health Southlake and I am very pleased with the way I have been treated and with the friends I have made there.
Nurses in recovery were amazing! Went out of way to help.
My Dad and I were talking this morning and he mentioned that he visited your hospital last week and he had a raving good review. He was really impressed. He said he had a great experience, fast service, and your team even called him a few days later to see how he was doing... Wow! Rock on!!! Tell your team they are phenomenal.
The entire staff - clerical, clinical, & doctor was excellent and even though it was a specialty surgical hospital, each person I interacted with treated me with respect and care. I am VERY APPRECIATIVE.
Best experience I have ever had. They calmed all my fears and were very attentive.
Love this hospital. Exceptional experience. Good job to all staff. Very friendly and very professional.
Very warm feeling didn’t wait long, my family was greeted by their name, they felt very welcome.
All the staff were so nice to each other and you can tell that they really enjoy their jobs and work well together. That made me feel so much better!
Keep up the wonderful job. Even the next day at home, the hospital called to see how I was doing. It was comforting and shows that you really do care.
The best experience I’ve ever had in a hospital!
Great care! All the staff are happy and work well together. This was my 3rd surgery there.
This hospital is the best in the DFW area.
Waiting area was exceptional - my family member received a complimentary sandwich - this was an unexpected treat - it saved them from traveling in an unfamiliar area.
I have nothing but good to say - my experience was exceptional.
Pre–Registration was great – waited less than 5-minutes. The nurse was very nice, all went great.